At Krenze, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit www.krenze.com or make a purchase from us. By accessing or using our platform, you consent to the practices described herein. If you do not agree with the terms of this policy, please discontinue use of our services immediately.

2.1 Personal Information

When you register, place an order, or engage with our platform, we may collect:

•        Full name, email address, phone number, and billing/shipping address

•        Payment details processed securely via authorized payment gateways (UPI, Razorpay, Credit/Debit Cards, Cash on Delivery)

•        Account credentials and profile preferences

2.2 Non-Personal Information

We automatically collect certain technical data to improve our services, including:

•        Browser type, device identifiers, IP address, and operating system

•        Pages visited, time spent on site, referral URLs, and click behavior

•        Cookie data and session analytics

Krenze uses collected data solely for legitimate business purposes, including:

•        Processing and fulfilling your orders, returns, and exchanges

•        Communicating order confirmations, shipping updates, and customer support responses

•        Personalizing your shopping experience and product recommendations

•        Conducting internal analytics to improve site performance and product offerings

•        Complying with applicable Indian laws, including the Information Technology Act, 2000

Krenze does not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers — including payment processors, logistics partners, and analytics vendors — strictly for operational purposes and under confidentiality obligations. Disclosure may also occur when required by law, court order, or governmental authority.

We employ industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our website uses cookies to enhance user experience and analyze traffic patterns. You may configure your browser to refuse cookies; however, certain features of the platform may not function optimally as a result.

www.krenze.com may contain links to external websites. Krenze is not responsible for the privacy practices or content of such third-party sites. We encourage you to review their respective privacy policies before submitting any personal information.

Krenze's services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately at support@krenze.com.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our platform following any modifications constitutes your acceptance of the updated policy.

For any privacy-related inquiries, please contact us at: support@krenze.com