Terms of service

Welcome to Krenze. These Terms & Conditions (“Terms”) govern your use of our website, products, services, and any related platforms operated by Retro Roots Pvt Ltd (“Company”, “we”, “our”, or “us”).

By accessing, browsing, or purchasing from www.krenze.com, you agree to comply with and be legally bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use this website.

1. Company Information

Krenze is operated by:

Retro Roots Pvt Ltd
Soho C-402, 2nd Floor, Ubber Mews Gate Complex,
Chandigarh Kurali Road, Kharar,
Mohali, Punjab – 140301
Near Jamuna Apartment

Email: krenzeshop@gmail.com
Phone: +91 95925 55225
Website: www.krenze.com

2. Eligibility to Use

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian laws.

If you are under the age of 18 years, you may use this website only under the supervision of a parent or legal guardian.

3. Products & Services

Krenze offers men’s fashion and lifestyle products including but not limited to:

  • Shirts
  • T-Shirts
  • Jeans
  • Pants
  • Belts
  • Caps
  • Napkins
  • Accessories

All products displayed on the website are subject to availability.

We reserve the right to discontinue, modify, or update any product at any time without prior notice.

4. Account Responsibility

Users may be required to create an account to place orders or access certain services.

You agree to:

  • Provide accurate and complete information
  • Maintain confidentiality of your login credentials
  • Accept responsibility for all activities under your account

Krenze shall not be liable for any unauthorized access resulting from your failure to safeguard your account information.

5. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes as indicated.

We reserve the right to change product pricing at any time without prior notice.

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

Orders will be processed only upon successful payment confirmation.

6. Cash on Delivery (COD)

Krenze offers Cash on Delivery services on selected pin codes across India.

We reserve the right to:

  • Disable COD for certain locations
  • Reject COD orders suspected to be fraudulent or non-genuine

Repeated order rejections or fake COD orders may result in account suspension.

7. Shipping & Delivery

Orders are typically processed and delivered within 10 business days depending on product availability and delivery location.

Delays may occur due to:

  • Logistics issues
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Unforeseen operational circumstances

Krenze shall not be held liable for delays beyond our reasonable control.

8. Returns, Exchanges & Refunds

Customers may request a return or exchange within 7 days from the date of delivery.

To be eligible for return or exchange:

  • Product must be unused and unwashed
  • Original tags and packaging must be intact
  • Product must not be damaged

The following items are non-returnable:

  • Accessories
  • Napkins
  • Any hygiene-sensitive products
  • Products marked as non-returnable

Discounted or sale items are not eligible for returns or refunds unless received damaged or defective.

Refunds, if approved, will be processed to:

  • The original payment method, or
  • A bank account shared by the customer

Refund timelines may vary depending on the payment provider or banking partner.

9. Order Cancellation

Krenze reserves the right to cancel any order in the following situations:

  • Product unavailability
  • Pricing or technical errors
  • Suspicious or fraudulent transactions
  • Incomplete customer information
  • Violation of these Terms

In such cases, any paid amount shall be refunded accordingly.

Customers may request order cancellation before shipment confirmation.

10. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Upload harmful, abusive, defamatory, or misleading content
  • Attempt unauthorized access to our systems
  • Interfere with website functionality
  • Use automated tools or bots without authorization

Violation of these conditions may result in termination of access and legal action.

11. User Generated Content

By submitting reviews, feedback, photos, comments, or social media content tagged with Krenze, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and promotional purposes.

We reserve the right to remove content deemed inappropriate or offensive.

12. Intellectual Property Rights

All content available on this website including logos, brand name, graphics, product images, designs, text, and website layout are the intellectual property of Krenze and/or Retro Roots Pvt Ltd and are protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

13. Fraudulent Transactions

Krenze reserves the right to recover costs, legal expenses, and damages from individuals involved in fraudulent transactions or misuse of the website.

Accounts involved in suspicious activities may be suspended without prior notice.

14. Third-Party Services

Our website may contain links or integrations with third-party platforms including payment gateways and logistics providers.

Krenze is not responsible for:

  • Third-party service interruptions
  • Payment gateway failures
  • External website content
  • Data handling practices of third parties

Users are advised to review respective third-party policies before using their services.

15. Limitation of Liability

To the maximum extent permitted by law, Krenze shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Delays or interruptions
  • Technical errors
  • Unauthorized access
  • Product misuse by customers

Our total liability in any circumstance shall not exceed the value of the product purchased.

16. Disclaimer

All products and services are provided on an “as is” and “as available” basis without warranties of any kind unless specifically stated otherwise.

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • Exact color representation across devices

Product colors may slightly vary due to photography and screen settings.

17. Force Majeure

Krenze shall not be held responsible for failure or delay in performance caused by events beyond reasonable control including:

  • Natural disasters
  • Pandemic situations
  • Government actions
  • Strikes
  • Internet failures
  • Supply chain disruptions

18. Privacy Policy

By using this website, you also agree to our Privacy Policy regarding collection, storage, and usage of personal information.

19. Modifications to Terms

Krenze reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website following updates constitutes acceptance of the revised Terms.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to these Terms shall fall under the jurisdiction of courts and authorities associated with RoC-Chandigarh.

21. Contact Us

For any questions, concerns, or support requests, you may contact us at:

Email: krenzeshop@gmail.com
Phone: +91 95925 55225

Retro Roots Pvt Ltd
Soho C-402, 2nd Floor, Ubber Mews Gate Complex,
Chandigarh Kurali Road, Kharar,
Mohali, Punjab – 140301

Website: www.krenze.com